Privacy Policy

Last updated: January 2026

Richmond Water Heater Pros ("we", "us") operates serviceplumbingrichmond.com and provides water heater repair and installation services in Richmond, Virginia. This policy explains what information we collect and how we use it.

1. Information we collect

• Contact info you give us — name, phone number, address, and a short description of your water heater problem — through our lead forms, chat widget, calls, or texts.
• Automatic data — IP address, browser type, pages visited, referring URL, and device info collected by standard web analytics for the sole purpose of improving the site.
• Cookies — small text files used to remember preferences (e.g. dismissing the exit-intent popup) and to measure site performance.

2. How we use it

• To respond to your service request by phone, text or email.
• To dispatch a plumber and provide a written quote.
• To send transactional messages (appointment confirmations, receipts).
• To improve the site and our service.

3. What we do NOT do

• We do not sell, rent or trade your personal information to third parties.
• We do not send marketing SMS or email without your explicit opt-in.
• We do not share your contact information with other contractors.

4. SMS / text messaging

When you text us or submit your phone number, you consent to receive a service reply from Richmond Water Heater Pros. Message and data rates may apply. Reply STOP at any time to opt out.

5. Third-party services we use

We use standard providers for hosting, analytics, form delivery and SMS routing. These providers only process data on our behalf and are bound by their own privacy terms.

6. Data retention

We keep customer records (job details, invoices) for as long as needed to service the job and satisfy tax and warranty obligations. Marketing analytics data is retained for up to 26 months.

7. Your rights

You can ask us to review, correct, or delete the personal information we hold about you. Email plumbingpros@icloud.com or call (804) 434-0263.

8. Children

Our services and site are not directed to children under 13, and we do not knowingly collect their information.

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date above will reflect the most recent change.

10. Contact

Richmond Water Heater Pros
Richmond, VA
(804) 434-0263 · plumbingpros@icloud.com